General Assistance

Responsibilities & Services

To assist Story County citizens with accessing resources and services, allowing them the opportunity to improve their quality of life. Any Story County resident in need of an emergency rent or utility payment may apply.


Story County General Assistance in conjunction with Good Neighbor Emergency Assistance and The Salvation Army, is providing Story County residents, a Centralized Intake Process for emergency rent and utility assistance. Applications can be made at Story County General Assistance, one application, one location for assistance from multiple agencies. Service Coordination is also available to assist interested applicants in connecting to other resources, services and supports.

Through our office you can find assistance with:

  • Rent
  • Utilities 
  • Burial Assistance
  • Transportation for transient individuals
  • Other basic needs on a case-by-case-basis

Applications for Rent and Utility Assistance

The application process begins with the completion of an application form. Then, there will be an in-person meeting with one of our Service Coordinators and it will be determined how we can best assist with the current situation.

We take applications and meet with applicants on a walk-in basis Monday through Friday between 8:30am and before 4:00pm.  On Tuesdays we can not take any applications after 3:00pm.

Related Documents

Ways to Find Housing 

Additional Help