General Assistance

Responsibilities & Services

To assist Story County citizens with accessing resources and services, allowing them the opportunity to improve their quality of life.

Any Story County resident in need of assistance may apply for services. Each program has its own distinct set of criteria for eligibility. Through our office, you can find assistance with:

We are open for operation Monday–Friday 8:00 AM–4:30 PM. 


Applications for rent and utility assistance are taken on a walk-in basis

between 8:30 AM and 4:00 PM - Monday through Friday.


For up-to-date information regarding food pantries and other community resources, please visit the United Way’s website at the following link:

United Way of Story County – COVID-19 Community Resources

For information regarding free counseling services available to any Iowan who has been affected, in any way, by the COVID-19 public health emergency, please visit the Project Recovery Iowa website.