General Assistance

Appointments Recommended

We are open for operation Monday–Friday, 8:00 AM–4:30 PM.  Before coming to the General Assistance Office, please contact our office at (515)-663-2930 to schedule an appointment for General Assistance & Service Coordination.

For up-to-date information regarding food pantries and other community resources available during the current COVID-19 outbreak, please visit the United Way’s website at the following link:
United Way of Story County – COVID-19 Community Resources

For information regarding free counseling services available to any Iowan who has been affected, in any way, by the COVID-19 public health emergency, please visit the Project Recovery Iowa website.


Responsibilities & Services

To assist Story County citizens with accessing resources and services, allowing them the opportunity to improve their quality of life.

Any Story County resident in need of assistance may apply for services. Each program has its own distinct set of criteria for eligibility. Through our office, you can find assistance with:

Contact Information

For more information, please call the General Assistance office at (515) 663-2930  or email at generalassistance@storycountyiowa.gov .

 View information about the Statewide Crisis Line .

  1. Can you help me find an apartment?
  2. Can you assist with gasoline or bus tickets?
  3. Do you pay deposits?
  4. How can I get rent or utility help?
  5. Do you assist with grocery vouchers?
  6. How do I get help to receive and/or pay for mental health and disability services (including intellectual/developmental disabilities and brain injuries)?
  7. How do I get a Case Manager?
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