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Flood Protection Information
Flood Protection Information
In order to assist the public in understanding construction requirements that apply when developing in the floodplain and/or best management practices to consider when designing improvements in the floodplain, we've put together this flood protection library.

For additional information, please email or call Story County's Floodplain Manager at 515-382-7247.

Floodplain Management in Story County
Flood Protection for your Home or Business
Public Service - Story County Preparing to Apply to CRS
Flood Insurance Purchase Requirement
Public Service Notice - Map Information Service

After the Flood Fact Sheet (FEMA-developed)
Managing your Flood Insurance Claim (FEMA-developed)
Appealing your Flood Insurance Claim (FEMA-developed)
Contents Coverage (FEMA-developed)
NFIP Summary of Coverage (FEMA-developed)
NFIP Flood Insurance Claims Handbook (FEMA-developed)
Flood Preparation and Safety (FEMA-developed)
Homeowner's Guide to Elevation Certificates (FEMA-developed)
Top Ten Facts for Consumers (FEMA-developed)
Changes in Flood Maps (FEMA-developed)

You can find more information on the FloodSmart website, the official site of the National Flood Insurance Program.

FEMA Opens Nationwide Call Center

National Flood Insurance Program Call Center Opens for Policyholders and Disaster Survivors Nationwide

In June 2015, the Federal Emergency Management Agency (FEMA) launched a National Flood Insurance Program (NFIP) call center pilot program to serve and support policyholders with the servicing of their claims.

Flood insurance claims can be complicated, and policyholders may have questions in the days and weeks following a disaster.

The NFIP call center is reachable at 1-800-621-3362, and will operate from 8 a.m. to 6 p.m. (CDT) Monday through Friday. Specialists will be available to assist policyholders with the servicing of their claims, provide general information regarding their policies, and/or offer technical assistance to aid in recovery.

For those who prefer to put their concerns in writing, a “Request for Support” form is posted at, which can be filled out and emailed to or faxed to 540-504-2360.

For more information, you can review the NFIP Call Center Fact Sheet.