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Animal Control

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1. How much does it cost to adopt a pet at the Story County Animal Shelter?
2. How can I help a neglected or abused pet?
3. How to find a lost pet?

Assessor

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1. What is a Homestead Credit?
2. What is a Military Exemption?
3. How do I apply or find out if I qualify for the Homestead Credit or Military Exemption?
4. I have applied for the Homestead Credit and/or Military Exemption, but I don't see them on my property tax bill?
5. Do I need to sign for homestead exemption every year?
6. I moved to a new home, do I need to sign for homestead exemption?
7. What other Credits and Exemptions may I be eligible for?
8. How is the Assessor appointed?
9. What is the Conference Board?
10. How does the Assessor determine the value of my property?
11. What is classification?
12. What is Market Value?
13. How Does the Assessor Estimate Market Value?
14. How often is my property reassessed?
15. When are Assessment Notices mailed?
16. What do I do if I disagree with the Assessed Value of my property?
17. What is the Board of Review and who are the members?
18. What is the Property Assessment Appeal Board and who are the members?
19. What is an Equalization Order?
20. How is an Equalization Order Determined?
21. How will I know if my property receives an Equalization Order?
22. My assessment has not changed, why have my property taxes increased?
23. What is Taxable Value?
24. What is a Rollback?
25. What is a Levy Rate?
26. What does Property Tax pay for?

Auditor & Elections - Absentee Voting

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1. How do I request an absentee ballot?
2. Who may vote an absentee ballot?
3. When can I apply for an absentee ballot?
4. When are ballots sent out?
5. Can I sign up to automatically get an absentee ballot for every election?
6. I am in the military and/or living overseas. How can I vote absentee?
7. I am a college/graduate student. Where should I get my absentee ballot?
8. I have moved. Can I request a ballot? Which address should I use?
9. Can I request a ballot by email or fax?
10. Can I request an absentee ballot for someone else?
11. Can I pick up an absentee ballot for someone else?
12. What if I have power of Attorney (POA)?
13. Can I take a ballot home with me?
14. If I lose my absentee ballot, can I get another one?
15. How do I return my absentee ballot?
16. Can I return my ballot by email or fax?
17. Does the ballot have to be returned by mail?
18. Can I give my voted absentee ballot to someone else to return for me?
19. When must I return the voted ballot?
20. If I request an absentee ballot, can I change my mind and still vote at my regular polling place?
21. How are absentee ballots counted?

Auditor & Elections - Drainage Districts

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1. What is a drainage district?
2. Who sets up drainage districts?
3. What are assessments for?
4. How is my assessment determined?
5. Who are the trustees?
6. Can the trustees make repairs without my consent?
7. Can I get out of the district?
8. Where are the drainage district records kept?
9. Where can I complain about drainage problems?
10. Who pays for drainage district repairs?
11. Why are the drainage assessments not proportional to property valuation?
12. Why is my assessment $25.00 when my neighbor's is only $7.00?
13. I've lived here for years and never gotten a drainage bill. Why now?
14. I just purchased this property and got a drainage bill. The previous owner paid me for property taxes due. Should they pay for this as well?
15. What happens if I don't pay my assessment?

Auditor & Elections - Real Estate & Property Records

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1. What information is available online?
2. How can I research the history of a property?
3. What is a parcel number? How do I find the parcel number of a particular property?
4. How do I change the mailing address for a property?
5. What if my name is misspelled on a property?
6. Is there a military exemption or family farm credit or homestead credit on a property?
7. Why does a deceased person's name still appear on a property?
8. Where can I find a cemetery deed?
9. How can I get the legal description of a property?
10. Can I get a map of the county? How about a map of my property?

Auditor & Elections - Voter Cards

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1. What is a voter card?
2. Do I need my voter card to vote?
3. I use a PO Box. Why is a street address listed on my voter card?
4. What's my political affiliation?
5. Why are there two polling places listed?
6. What is the Voter ID Number?
7. I can't find my card. Can I get a new one?
8. If I come to the office to register, can I get my voter card that day?

Community Services

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1. Can you help me find an apartment?
2. Can you assist with gasoline or bus tickets?
3. Do you have a Furniture Bank?
4. How can I get rent or utility help?
5. Do you pay deposits?
6. Do you assist with grocery vouchers?
7. How do I get a Case Manager?

Conservation

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1. Can I dig wildflowers out of the ditch?
2. Can I pick flowers out of the prairie?
3. Can I ride an ATV in Story County Conservation areas?
4. Can I snowmobile in Story County Conservation areas?
5. Can I target / trap shoot on county areas?
6. Can I use a tree stand on SCC areas?
7. Do I have to use non-toxic shot in any of the public hunting areas?
8. How big do bass have to be before I can keep them?
9. How do I reserve a shelter?
10. How do I remove a wild animal from my property?
11. I know that Peterson Park is Bow and Shotgun only, but can I use a black powder gun?
12. Is a keg of beer allowed in a county park?
13. Is paintball allowed in public hunting areas or parks?
14. What if I want to have a large event in a SCC area?
15. What is supervised youth camping?
16. Where can I camp?
17. Where can I let my dog run / swim free?
18. Where do you allow horses?
19. Why are beach hours different from park hours?

Emergency Management

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1. Where can I find disaster relief information?
2. Where can I find volunteer opportunities?
3. Who should I call if my outdoor warning sirens do not activate?

Engineer

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1. Why is there a row of rock along the side of the gravel road?
2. How do I apply for a moving permit?
3. How do I get dust control?
4. How do I add a new or widen an existing driveway or field entrance?
5. How can I find the traffic count for my road?
6. Where can I get Section Corner information?
7. Have a question about drainage districts?
8. What construction projects are upcoming in Story County?

Environmental Health

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1. How do I apply for a permit to install a septic system?
2. How often should I have my private water supply well tested to ensure the water is safe to drink?
3. How often should I pump our septic tank?

Facilities Management

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1. How many of your buildings use geothermal for its heating and cooling?
2. Is your department the one that I visit to reserve camping sites?
3. What is the Facilities Management Department and what does it do?
4. What is geothermal and how does it work?

Fines Recovery & License Reinstatement

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1. I am trying to renew my vehicle registration but there is a hold out of Story County for unpaid fines. I can’t pay the full amount - can I get on a payment plan and get my tags?
2. My driver’s license is suspended because I have an unpaid ticket. Can I get my license back while I am making payments?
3. My driver’s license is barred. Can I get my license back through this program?
4. How do I get on a payment plan?
5. I am on probation. Can I still set up a payment plan?
6. Can I make my payment with a credit card?

Geographic Information Services

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1. What is GIS?

Information Technology

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1. I’ve got a question about Story County. Are you the Information desk?
2. I got a virus from a storycounty.com e-mail address -or- someone says I sent them an infected e-mail from my storycounty.com e-mail address. Why is this?
3. What does Information Technology do?

Main

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1. How do I contact a city/county department?
2. Where can I find the answers to my frequently asked questions?

Motor Vehicles

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1. How long do I have to transfer a vehicle?
2. What happens if you don't transfer a vehicle within 30 days?
3. What if you come in on the 30th day and need more information?
4. Do I need to do anything to a title if one owner is deceased?

Planning & Development

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1. What is my property zoned?
2. What do I need to know and do to build on my property?
3. I am thinking of moving from the city to a county/rural home. What do I need to know?
4. How do I find a Land Surveyor in Story County?
5. How do I stay informed and get involved?

Property Tax

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1. I just bought this home, why did I get this statement?
2. Why am I getting this tax statement when my mortgage company pays my taxes or I have automatic withdrawal from your office?
3. Why are my taxes so much higher than last year?
4. Why does it say taxes are due on September 1st
5. Why don't I have a homestead or military credit?

Public Health

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1. What are the walk-in clinic hours?
2. Where can I find information about immunization clinics and the Senior Health Clinic hours?
3. Where can I find information related to vaccinations for children?

Recorder’s Office

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1. Can I apply for a marriage license in one county and get married in another county?
2. Who can legally perform a marriage ceremony in Iowa?
3. Can you apply for a passport in the Recorder's office?
4. Do we need a blood test to get married?

Sheriff's Office

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1. What are the hours of the Story County Sheriff's Administration Office?
2. What days are weapons permits issued?
3. How do I obtain a permit to purchase?
4. What are the laws addressing carrying weapons for residences, business owners and land owners?
5. Can I carry a weapon in a motor home?
6. How do I obtain a permit to carry a concealed weapon?
7. How may I legally transport a weapon without a permit to carry weapons?
8. How do I get a copy of my driving record?
9. What does it cost to obtain a copy of an accident report?
10. How do I check to see if someone is a registered sex offender?
11. Where can I get information on Sheriff Sales?
12. If I am interested in bidding at a Sheriff Sale what do I need to do?

Sheriff's Office - Field Services

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1. What is the difference between a sheriff’s deputy, a police officer, and an Iowa State trooper?
2. What happens if I refuse to sign a ticket I do not agree with?
3. How long will I have to wait for a deputy sheriff to respond to my call?
4. What kind of training do Story County Deputies receive?
5. How are crimes investigated?
6. What happens when an investigation is completed?
7. How do I avoid getting ripped-off online?
8. What are the State of Iowa child restraint laws?
9. I just hit a deer with my car. Do I have to report it?

Sheriff's Office - Support Services

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1. Where can I get information on sheriff sales?
2. How do I obtain a permit to carry a concealed weapon?
3. If I am interested in bidding at a sheriff sale, what do I need to do?

Veterans Affairs

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1. What benefits am I entitled to?
2. Can I get assistance with rent?
3. How do I get into the Veterans Home?